Frequently Asked Questions
Everything you need to know about our smart networking solutions and support.
What shipping methods are available and how long does delivery take?
We offer standard and expedited worldwide shipping. Standard delivery typically takes 7-14 business days, while expedited shipping via DHL or FedEx usually arrives within 3-5 business days depending on your location.
Do GL.iNet routers come with a warranty?
Yes, all our electronic products come with a one-year limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging. Please note that shipping fees for non-defective returns are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are firmware updates free for my device?
Absolutely. We regularly release firmware updates to improve security and add new features. You can download the latest stable or beta firmware directly from our official website or through the router's admin panel.
Do your routers support third-party software like OpenWrt?
Yes, most GL.iNet devices are built on OpenWrt and are designed to be developer-friendly. We encourage customization while providing our own user-friendly interface on top of the open-source foundation.