Returns & Exchanges
We want you to be completely satisfied with your GL.iNet networking hardware, which is why we offer a 30-day return policy for items in their original condition and packaging. If your device is defective or does not meet your expectations, our support team is ready to assist with a replacement or full refund.
Initiate a Request
Contact our customer support team via the help center or email with your order number and the reason for the return to receive an RMA authorization.
Package Your Device
Securely pack the router, antennas, power adapters, and cables in the original box to ensure the product is protected during transit.
Ship the Item
Affix the provided return label or ship the package to our designated service center using a trackable shipping method.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or dispatch a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing